Live support
Open a conversation with an observability engineer and work through the issue together.
Support that stays with you.
From your first migration to a tricky configuration question, reach a real person who knows observability and is happy to help.
Right help, right now
Choose the fastest path forward.
Talk to a person, find a precise answer, or build deeper platform expertise.
Documentation
Follow current setup guides, integration references, troubleshooting steps, and API documentation.
Search the docsCoralogix Academy
Build practical skills with guided courses for platform users, administrators, and observability teams.
Open the AcademyMeasured, not promised
See the live benchmark
Customer success, in the open.
Explore our live support and customer-success performance. See monthly conversations and response times alongside quarterly onboarding, training, and TAM engagement.
37,947Conversations
11sMedian first human reply
1h 20mMedian resolution time
97.43%Positive CSAT
Q3 2026 customer engagement
2,176Academy completions
948TAM meetings
408Onboarding sessions
110Training sessions
Beyond break-fix
A partner for every stage.
Support starts before the first byte arrives and keeps going as your architecture, team, and ambitions change.
01
Partner
Your TAM aligns stakeholders, success criteria, and a practical plan around the outcomes that matter to your team.
02
Onboard
Migration specialists help move dashboards, alerts, parsing rules, and queries without losing operational confidence.
03
Adopt
Regular reviews and expert workshops help more teams use the platform well and turn feedback into action.
04
Innovate
Use performance reviews, architecture guidance, and product expertise to improve reliability and control cost as you scale.
Trusted in production
Customers feel the difference.
“The alerts and the dashboards that we were able to fine-tune before the event meant that we caught all the problems before anything happened. That was critical for the success of our customers’ constant engagement with their fans.”Read case study
“There are some cities in the U.S. where people can’t get to work if Via isn’t operational. I love that Coralogix allows me to work with my open source tooling.”Read case study
“The main reason that I would recommend Coralogix is the amazing support. They communicate with their clients to understand exactly what their issues and pain points are so that they can innovate to address them”Read case study
We’re here
Bring us the hard problem.
Get an observability expert in the conversation and move from symptoms to answers.
Available 24/7 to Coralogix customers.