---
title: PagerDuty integration
description: Synchronize Coralogix Cases with PagerDuty incidents in both directions. Acknowledge, resolve, comment, and add resolution notes from either side and keep the Case and incident aligned.
url: https://coralogix.com/docs/user-guides/cases/pagerduty-integration/
product: cases
feature: Case Management
feature_id: cases-mgmt
feature_identifier: cases/cases-mgmt
last_updated: '2026-09-08'
---

# Cases PagerDuty integration

## What you need

* To view PagerDuty events in Cases, you need `CASES:READ` (included in all standard roles).
* To set up the PagerDuty connector, you need **Platform Admin** (`NOTIFICATION-CENTER-CONNECTORS:UPDATECONFIG`).

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## PagerDuty in the Case

When a Case is synced with PagerDuty, PagerDuty actions appear in the Case **Activity** timeline alongside Slack and ServiceNow events, so you can follow what happened on the PagerDuty side without leaving the Case.

When a Case was triggered or updated through PagerDuty, a **PagerDuty Alert** link also appears in the Case header. Select it to open the matching PagerDuty alert in a new tab.

## Related resources

[Cases overview](https://coralogix.com/docs/user-guides/cases/overview.md)[Set up Cases](https://coralogix.com/docs/user-guides/cases/quick-start.md)[Working with Cases](https://coralogix.com/docs/user-guides/cases/working-with-cases.md)[PagerDuty connector configuration](https://coralogix.com/docs/user-guides/notification-center/destination-types/pagerduty/connector-config.md)