---
title: What opens a Case
description: See every source that can open a Coralogix Case, from Coralogix Alerts to Prometheus Alert Manager, and how each source creates and updates Cases.
url: https://coralogix.com/docs/user-guides/cases/case-sources/
product: cases
feature: Case Events
feature_id: cases-events
feature_identifier: cases/cases-events
last_updated: '2026-09-08'
---

# What opens a Case

A Case can open from several sources. Whatever opens a Case, it behaves the same way after it is created: you triage, route, and resolve it with the same workflow. This page lists the sources that can open a Case and links to how each one works.

## Available sources

| Source                   | How a Case opens                                                                                                             | Status              | Learn more                                                                                                  |
| ------------------------ | ---------------------------------------------------------------------------------------------------------------------------- | ------------------- | ----------------------------------------------------------------------------------------------------------- |
| Coralogix Alerts         | An alert that matches your Case filtering rules opens a Case automatically.                                                  | Generally available | [Set up Cases](https://coralogix.com/docs/user-guides/cases/quick-start.md)                                 |
| Prometheus Alert Manager | Alert Manager posts alert groups to a Coralogix webhook, which opens a Case and keeps it updated as alerts fire and resolve. | Public beta         | [Prometheus Alert Manager](https://coralogix.com/docs/user-guides/cases/prometheus-alert-manager-triage.md) |

## Coming soon

More sources are on the way, so a Case can capture problems wherever they surface:

* **Error Tracking**: open a Case from a tracked error.
* **API**: create Cases programmatically from your own tooling.
* **Manual**: open a Case yourself for an issue that no alert caught.

## Related resources

* [Cases overview](https://coralogix.com/docs/user-guides/cases/overview.md)
* [Set up Cases](https://coralogix.com/docs/user-guides/cases/quick-start.md)
* [Working with Cases](https://coralogix.com/docs/user-guides/cases/working-with-cases.md)